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Privacy Policy

Aluma Care Group

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Last updated: January 2026

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Aluma Care Group (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a responsible and transparent way. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

 

1. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Information you provide through our contact forms or enquiries

We only collect personal information that is necessary to respond to enquiries or provide information about our services.

 

2. How We Collect Personal Information

Personal information is collected directly from you when you:

  • Submit an enquiry through our website

  • Contact us by phone or email

 

3. How We Use Personal Information

We use personal information to:

  • Respond to enquiries

  • Communicate with participants, families, or representatives

  • Provide information about our services

  • Meet legal or regulatory obligations

We do not sell or rent personal information to third parties.

 

4. Disclosure of Personal Information

We may disclose personal information only when:

  • Required by law

  • Necessary to comply with legal or regulatory obligations

Otherwise, your information remains confidential.

 

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information submitted through our website is stored securely and accessed only by authorised persons.

 

6. Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or outdated. Requests can be made using the contact details below.

 

7. Cookies and Website Analytics

Our website may use basic cookies or analytics tools to improve website functionality and user experience. These tools do not personally identify you.

 

8. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

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